mana4d is committed to protecting the personal data of every Malaysian player who uses our platform. This Privacy Policy explains what data we collect, why we collect it, how it is used, and your rights as a data subject.
mana4d ("we", "us", "our", "the Platform") operates the online gaming website accessible at mana4d.app, providing casino games, sportsbook betting, lottery 4D, and related services to registered members in Malaysia and other permitted jurisdictions. This Privacy Policy ("Policy") describes how mana4d collects, processes, stores, discloses, and protects personal data in connection with the operation of its services.
This Policy applies to all individuals who register an account, visit the mana4d website, interact with customer support, or otherwise engage with the platform in any capacity. By registering an account with mana4d or by continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
mana4d is committed to handling personal data responsibly and in accordance with applicable data protection laws and the privacy principles governing the jurisdictions in which we operate. We treat the protection of our members' data as a core operational responsibility, not merely a compliance obligation.
For the purposes of applicable data protection legislation, mana4d acts as the data controller in respect of personal data collected from members and website visitors. As data controller, mana4d determines the purposes and means of processing personal data in connection with the platform's operation.
Where mana4d engages third-party service providers to process personal data on its behalf (for example, payment processors or KYC verification services), those providers act as data processors and are contractually bound to process personal data only in accordance with mana4d's instructions and applicable law.
mana4d collects the following categories of personal data in connection with the operation of its services:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad / passport number, nationality | Account registration, KYC verification, age verification |
| Contact Data | Email address, Malaysian mobile number, residential address | Account communication, support, notifications |
| Financial Data | Bank account details, eWallet identifiers (Touch 'n Go, Boost), transaction history, deposit and withdrawal records | Payment processing, fraud prevention, AML compliance |
| Technical Data | IP address, device identifiers, browser type and version, operating system, session logs, login timestamps | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Game history, bet records, session duration, pages visited, feature interactions | Platform improvement, personalisation, responsible gaming monitoring |
| KYC Documents | Copies of government-issued ID, proof of address documents, selfie verification images | Identity verification, regulatory compliance, withdrawal processing |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Support resolution, quality assurance, dispute handling |
mana4d does not intentionally collect sensitive personal data beyond what is necessary for KYC compliance and responsible gaming purposes. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, or biometric data for identification purposes beyond what is contained in government-issued identification documents submitted during KYC.
mana4d collects personal data through the following means:
mana4d uses personal data for the following purposes:
To create and manage your mana4d account, process deposits and withdrawals in MYR, provide access to games and betting services, deliver promotional offers and bonuses, and maintain your account history.
To verify your identity and age (21+), conduct KYC due diligence, comply with anti-money laundering and counter-terrorism financing obligations, respond to lawful requests from regulatory authorities, and maintain records required by applicable law.
To detect and prevent fraudulent activity, unauthorised account access, money laundering, and abuse of the platform or promotional offers. To monitor login patterns and flag suspicious activity for investigation.
To respond to support enquiries, resolve disputes, investigate complaints, and improve the quality of customer service delivery. Support communications may be recorded and retained for quality assurance purposes.
To monitor gameplay patterns for indicators of problem gambling, apply account-level restrictions where requested or required, and communicate responsible gaming information to members where appropriate.
To analyse usage patterns, identify technical issues, optimise game recommendations, improve the overall platform experience, and inform product development decisions. This analysis is conducted on aggregated or pseudonymised data where possible.
Where you have consented to receive marketing communications, to send you information about mana4d promotions, new game launches, and other offers relevant to your gaming preferences. You may withdraw consent for marketing communications at any time by contacting support or updating your communication preferences in your account settings.
mana4d processes personal data on the following legal bases:
mana4d does not sell your personal data to third parties. mana4d may share personal data in the following circumstances:
mana4d engages third-party service providers who process personal data on our behalf, including: payment processors and eWallet providers (including Touch 'n Go, Boost, and banking FPX partners); identity verification and KYC service providers; fraud detection and cybersecurity providers; cloud hosting and infrastructure providers; and customer support platform operators. All such providers are contractually bound to process personal data only as instructed by mana4d and in compliance with applicable data protection law.
Where necessary for the delivery of live casino and game services, limited technical data (such as session identifiers and game results) may be shared with licensed game studios and platform providers including Evolution Gaming, Pragmatic Play, and other licensed partners. These providers operate under their own gaming licences and data protection obligations.
mana4d may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required by applicable law, court order, or regulatory demand. mana4d will notify affected members of such disclosure where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or substantially all of mana4d's assets, personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection obligations.
mana4d uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device by your browser when you visit the mana4d website.
You may control cookie settings through your browser preferences. Note that disabling certain cookies may affect your ability to use some features of the mana4d platform, including maintaining a logged-in session. mana4d does not use third-party advertising cookies or cross-site tracking cookies for advertising purposes.
mana4d implements technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While mana4d takes all reasonable steps to protect your personal data, no system is entirely immune to security threats. In the event of a data breach that poses a risk to your rights, mana4d will notify affected members and relevant authorities in accordance with applicable legal requirements.
mana4d retains personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. Specific retention periods are as follows:
Upon expiry of applicable retention periods, personal data is securely deleted or anonymised such that it can no longer be attributed to you as an individual.
Subject to applicable law, you have the following rights in relation to your personal data held by mana4d:
To exercise any of the above rights, please contact mana4d's support team via live chat or by email at [email protected]. mana4d will respond to all data rights requests within thirty (30) calendar days. Requests that are complex or numerous may require an extension of up to a further sixty (60) days, of which you will be notified.
mana4d's services are strictly for adults aged 21 years and above. mana4d does not knowingly collect personal data from any person under the age of 21. Where mana4d becomes aware that personal data has been collected from a person under the minimum age, such data will be deleted immediately and the associated account closed. Parents or guardians who believe a minor may have accessed the platform should contact support immediately at [email protected].
mana4d's primary data processing infrastructure is located in secure data centres. In the course of platform operations, personal data may be transferred to and processed in countries outside Malaysia, including in connection with the provision of services by international game studios and payment processors. Where such transfers occur, mana4d ensures that appropriate safeguards are in place to protect personal data, including contractual clauses, data processing agreements, and equivalent data protection standards as a condition of engagement.
mana4d reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. Where material changes are made, mana4d will provide reasonable notice via the platform or by email to your registered address. Continued use of the mana4d platform following such notification constitutes acceptance of the revised Policy. The date of the most recent update is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed of how we handle your personal data.
For any privacy-related enquiries, data rights requests, or complaints regarding mana4d's handling of your personal data, please contact us through the following channels:
If you are not satisfied with mana4d's response to a privacy complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. mana4d will cooperate fully with any such enquiry.
Your personal data is protected, your MYR balance is secure, and our 24/7 English-speaking team is here if you ever have questions. mana4d — built for Malaysian players.